Improve Home Appeal Ltd
Company Number: 16457723
Registered Address: 4 Parsonage Close, Tunbridge Wells, England, TN4 8TZ
Effective Date: January 2025
Terms and Conditions
1. Introduction
These Terms and Conditions (“Terms”) govern your use of the Improve Home Appeal Ltd website and the services we provide. By accessing our website, submitting an enquiry, or engaging us for home improvement services, you agree to these Terms. If you do not agree, please discontinue use of our website and services.
2. Services Provided
Improve Home Appeal Ltd provides home refurbishment, renovation, and specialist improvement services. All services are subject to written quotations, contracts, and agreed project specifications. Any estimates provided through our website are for guidance only and are not binding until confirmed in writing.
3. Quotations and Payment
All quotations are valid for 30 days unless otherwise stated. Payment terms will be outlined in your service agreement or invoice. We reserve the right to withhold work or materials until payment is received as agreed. Late payments may incur additional fees.
4. Client Obligations
Clients must ensure that all information provided for quotations, planning, or execution of works is accurate. Clients are responsible for securing necessary permissions (planning permission, landlord consent, etc.) unless otherwise agreed in writing.
5. Liability
We will perform all services with reasonable skill and care. Improve Home Appeal Ltd is not liable for delays or issues caused by circumstances beyond our control, including supply chain disruptions or extreme weather. Liability for damages is limited to the value of the contracted work.
6. Intellectual Property
All website content, including text, graphics, and designs, are the property of Improve Home Appeal Ltd and may not be reproduced without permission.
7. Governing Law
These Terms shall be governed by and construed in accordance with the laws of England and Wales.
Privacy Policy
1. Information We Collect
We may collect and process the following personal data:
- Contact details (name, address, email, phone number)
- Project details and property information
- Financial information where required for invoicing
- Communication records between you and our company
2. How We Use Your Information
We use your information to:
- Provide quotations, contracts, and services
- Respond to enquiries and customer support requests
- Manage projects and subcontractors involved in delivery
- Meet legal, financial, and compliance obligations
3. Sharing of Information
We will never sell or rent your data. Information may be shared with subcontractors, suppliers, or insurers strictly for the purpose of delivering services. All third parties are required to respect your privacy.
4. Data Security
We implement appropriate technical and organisational measures to protect your information from unauthorised access, alteration, disclosure, or destruction.
5. Data Retention
Client records will be held for as long as necessary to fulfil contractual, legal, and tax obligations. After this period, records will be securely deleted or anonymised.
GDPR Compliance
- You have the right to access the personal data we hold about you.
- You have the right to rectification if your data is inaccurate or incomplete.
- You have the right to erasure (“the right to be forgotten”) under certain conditions.
- You have the right to restrict processing of your data in specific circumstances.
- You have the right to data portability for information you have provided to us.
- You have the right to object to the processing of your data for direct marketing.
To exercise these rights, please contact us in writing at [insert company contact email].
Cookies Policy
1. What Are Cookies?
Cookies are small files stored on your device when you visit our website. They help us provide a better user experience by remembering preferences and tracking website usage.
2. How We Use Cookies
- To monitor website performance and visitor behaviour (analytics)
- To remember form inputs during a browsing session
- To improve site functionality and security
3. Managing Cookies
You can disable or delete cookies in your browser settings. Please note that disabling cookies may affect your ability to use certain features of our site.
Contact Us
For any questions about our Terms, Privacy Policy, GDPR, or Cookies, please contact us at:
Improve Home Appeal Ltd
info@improvehomeappeal.co.uk
Registered Office: 4 Parsonage Close, Tunbridge Wells, England, TN4 8TZ